11/13/2023 0 Comments Reviews of tags for hopeContext: I purchased an easy harness and 8ft leash set in 1" width, which was the wrong size for my dog. In this case, the cost of returning the products was omitted until I pressed further into why paying $10 for a warranty for a product that is not equal value made sense. Everything should be presented upfront for the customer to process what they would like to do. I am not happy with the explanations that were given in to me in pieces from this company. You can call your bank and sort this out, but in the meantime, I went ahead and issued you an additional refund in the amount of $1 to make up for the fee! I hope this helps, Anna! But in the meantime, if you have any other questions or concerns, please don't hesitate to reach out to us by email! We are always here to help! Sophie TagsforHope "Woof" Team Įdit: A different customer care manager was able to assist me exchange my items. Unfortunately it sometimes happens, as we are located in Canada and some US banks see us an "international" and charge this fee to their customers. Please know that this is not our charge, but an "international fee" imposed by your bank. As for the 99 cent charge, I am sorry that happened. So please allow a few more days for the funds to go back to your account. Credit card companies typically need 3-5 business days to process a refund - it doesn't happen instantly. I am sorry it affected the production of your order, but I see that it is shipped and on it's way to you! According to tracking, it should arrive on April 29 so please be on the lookout for it! I also see that the 15% refund was only issued to you about 3 days ago. We are unfortunately delayed in manufacturing due to a large volume of orders following our harnesses launch. Hi Anna, Thank you so much for your feedback and I am truly sorry for any trouble! Firstly, I apologize that your order took slightly longer to manufacture than it normally would.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |